A Day in The Life
- Main point of contact for solving and investigating user, localsystem, infrastructure and network problems which may include liaison with Head Office (Israel) and Global Service Desk (India)
- Manage and develop NetafimGakon IT and communications resources consistent with local and group business objectives.
- 1st level IT business support
- Represent Netafim Gakon in global technology projects to provide local expertise on regulatory matters and best practice
- Co-ordination with Head Office (Israel) and Global Service Desk (India)
- Vendor management
- Develop, implement and maintain IT policies, procedures and disaster recovery plan(s)
- Collect & define business processes demand needs with key users
What you'll need
- Fluent verbal and written communication skills in English (in person, via phone and emails)
- Minimum two years of technical support experience
- First Level troubleshooting skills for OS/ Software/ Applications/ Hardware /Network
- Understanding of networking concepts such as DNS, DHCP, HTTP, SSL and TCP/IP protocols and applications
- Install and configure computer hardware operating systems and applications
- Office 365 Knowledge
- Experience with Microsoft Teams
- Mobile (smartphone) technical knowledge and support skills
- Knowledge about IT systems such as: Citrix, Symantec AV, Ticketing system, etc.
- Advanced knowledge of computing software and equipment, general knowledge of computing network, database, programming logic, data modelling and processes.
- A customer-centric approach and a clear understanding of strategies to enhance the customer experience
- Ability to build positive long-term relationships with internal local and overseas staff and external third-party vendors